Communication #
This document explains communication principles and tools at Pandion Ltd.
Basic Principles #
Transparency and Integrity #
- Share information appropriately and avoid hiding things
- Clearly explain the reasons and background for decisions
- Share problems and challenges early and work together to find solutions
Efficient Communication #
- Clarify the purpose before communicating
- Convey necessary information without excess or deficiency
- Respect others’ time and strive for concise, clear expressions
Constructive Discussion #
- Respect different opinions and perspectives
- Present opinions in the form of improvement proposals rather than criticism
- Make judgments based on facts, not emotions
Communication Tools #
Email #
- Purpose: Formal communication, content that needs to be recorded
- Principles: Use clear subject lines and concise content
- Response: Aim to reply within 24 hours
Chat (Slack/Teams, etc.) #
- Purpose: Daily communication, immediate confirmation
- Principles: Use appropriate channels and organize with threads
- Response: Reply as quickly as possible during business hours
Video Conferencing #
- Purpose: Complex discussions, face-to-face communication
- Principles: Share agenda in advance and respect time
- Preparation: Share necessary materials in advance
Communication in Projects #
Communication with Clients #
- Regular Reporting: Weekly or monthly progress reports
- Sharing Challenges: Share problems early and work together on solutions
- Change Management: Document specification changes and obtain approval
Internal Team Communication #
- Daily Reports: Briefly share work content and challenges
- Knowledge Sharing: Actively share what you’ve learned and noticed
- Mutual Support: Don’t hesitate to consult when in trouble
Communication Improvement #
Feedback #
- Regularly reflect on communication methods
- Actively propose improvements when needed
- Understand others’ positions and strive for considerate communication
Learning #
- Continuously learn effective communication skills
- Experience communication with people from different cultures and backgrounds
- Be aware of non-verbal communication as well
Handling Troubles #
Early Problem Detection #
- Confirm early if you sense communication discrepancies
- Avoid expressions that might cause misunderstandings
- Confirm important content in writing
Working Toward Solutions #
- Organize facts without becoming emotional
- Understand others’ positions and seek constructive solutions
- Consult with third parties when necessary